Please plan to arrive at least 10 minutes prior to your scheduled service time. Please note all

Guests arriving less than 5 minutes after their scheduled start time may receive a shortened service or, when shortening the service is not possible, the service may be canceled. Not all services are eligible to be shortened.

Guests arriving 5 minutes or more after their scheduled start time, as well as guests who do not arrive for their appointment, will forfeit the scheduled service(s) and be charged 100% of the scheduled service value to the credit card provided to reserve the appointment.

Back-to-Back Appointments: When multiple consecutive services are reserved, they constitute one continuous appointment block for purposes of our late-arrival policy. The 5-minute grace period applies only to the start time of the first scheduled service and does not restart with each subsequently service.

Arrival 5 minutes or more after the start of the first scheduled service will result in forfeiture of all services within the reserved appointment block and a charge of 100% of the total scheduled service value to the credit card provided to reserve the appointment.

Chateau de la Beauté does not offer parking complimentary or vouchers at this time. The Fairmont valet does offer parking for $24 for the first hour, $40 for 2 hours, $60 for 3 hours, and $78 + tax for 3+ hours. All hourly rates for oversized vehicles are an additional $10 per hour. Motorcycle parking is 50% off rate on overnight or daily parking. All parking fees are subject to a 14% city tax. All Fairmont prices are subject to change, for the most up to date information, please visit https://www.fairmont.com/san-francisco/

Additionally, there are parking garages nearby named Crocker Parking Garage and Grace Cathedral Garage. Street parking is available as well complimentary unless otherwise posted. 

Please arrive at least 10 minutes before your scheduled service time

Required Forms: All required forms must be fully and properly completed before your scheduled service time. If you arrive after your scheduled start time and your required forms have not been completed, your service will be forfeited and you will be charged 100% of the scheduled service value. Time spent completing forms does not extend your scheduled service time.

Late Arrivals: If you arrive less than 5 minutes late, your service may be shortened. If the service cannot be shortened, it may be canceled. If you arrive 5 minutes or more after the start of your service, you will forfeit your scheduled service(s) and be charged 100% of the scheduled service value. 

Please arrive at least 10 minutes before your scheduled service time

When scheduling services, a debit or credit card is required to hold the reservation.

In order to respect your fellow guests' time as well as your esthetician or nail technician's time, we ask for 24 hours advanced notice for any rescheduling or cancellation needs. For any changes made within 24 hours of the appointment time, there is a cancellation fee in the full value of the services scheduled charged to the reserving credit card.

For parties over 4 guests, we ask for 48 hours notice of cancellation or rescheduling. For any changes made within 48 hours of the appointment time, there is a cancellation fee in the full value of the services charged to the reserving credit card.

For appointments charged to an open Fairmont San Francisco reservation or Fairmont Gift Certificate, we ask for a 72 hour notice of cancellation or rescheduling.

For guests of the Fairmont San Francisco, should there be any issue with the reserving credit card, a cancellation within 24 hours of the service will result in a room charge in the full value of the services cancelled.

Our consent forms are sent digitally to the email provided. If this is your first time receiving this service, you will be sent a link to fill out. Additionally, you may be asked to resubmit a new form every 6 months after your first submission in order to provide us the most updated information. If you are expecting a form and do not receive any, please contact the spa immediately via email or phone number. Consent forms must be filled out prior to the service time; in the event that they are not filled out prior to the scheduled service time, your service may be adjusted or shortened accordingly.

For the safety and well-being of our guests, all services are subject to modification based on the practitioner’s professional judgment if a contraindication is identified during consultation or at any point during the treatment. Contraindications may include, but are not limited to, medications, medical conditions, or skin sensitivities that make certain modalities unsafe.

In such cases, the service will be modified and an appropriate alternative treatment will be provided to ensure guest safety. The appointment time and originally reserved service will remain charged at the full booked rate. Modifications made for safety reasons do not qualify for refunds.

Privacy is pillar of the Chateau de la Beauté experience. As such, we ask that no photos or videos with or without audio are taken of the spa, our employees, and guests within our space, photography and videography are not allowed. Additionally, we ask that phones are put on silent and abstain from answering any calls while in the spa.

Spa credits have no cash value and may be redeemed exclusively toward eligible spa services and retail products at Chateau de la Beauté. Spa credits may not be applied toward annual memberships, membership fees, gift certificate purchases, taxes, or other non-service transactions. Chateau de la Beauté reserves the right to determine eligible uses of all promotional and service credits.

Membership Eligibility

Annual memberships are designed for guests who consistently honor Chateau de la Beauté’s reservation and cancellation policies. Chateau de la Beauté reserves the right to approve or decline membership enrollment based on a guest’s reservation history, including repeated same-day cancellations, late cancellations, no-shows, or failure to comply with the spa’s cancellation policy.

Membership Payment
Gift certificates, spa credits, rewards, promotional offers, and other discounts may not be applied toward the purchase or renewal of a Chateau de la Beauté Spa membership. Membership fees must be paid separately and may not be combined with other offers or forms of promotional value.

We hope you love your esthetician or nail technician just as much as we do! We recommend a 20% gratuity based on the value of the service. This is optional however, the final gratuity is left to your discretion.

We are excited to share our skincare products with you! If you need to return an item, please do so unopened within 48 hours of purchase for spa credit. Gift Cards, pre-purchased services, and account balances are not subject to returns. We offer no refunds; any return that is accepted will be in exchange for spa credit.

For all bookings charged to an open Fairmont San Francisco guest room or redeemed with a Fairmont Gift Certificate, we require a minimum of 72 hours' notice for any cancellation or rescheduling.

A 5% Fairmont Room Charge fee applies to all Fairmont room charges and Fairmont Gift Certificate redemptions.

Fairmont Gift Certificates must be presented and redeemed at the time the reservation is made. Certificates cannot be applied to existing or completed reservations. Once redeemed, the certificate will be processed immediately as a non-refundable deposit toward spa services.

Cancellations or rescheduling requests received more than 72 hours before the scheduled appointment will have the value of the deposit applied as a credit toward a future spa service.

In accordance with our authorized retail agreements with Biologique Recherche, MBR Cosmetics, Monikia Heiligimann, and all retail products cannot be purchased using Fairmont Gift Certificates or charged to a Fairmont guest room. These payment methods may be used for eligible spa services only.

All minors (guests under the age of 18) must be accompanied by a legal guardian for the duration of their scheduled service. The legal guardian is required to remain on-site within the spa at all times.

If a legal guardian is receiving a service simultaneously with a minor, the guardian acknowledges that, in the event of an emergency involving the minor, the guardian’s service will be immediately stopped and canceled in order to attend to the minor.

All services for minors require that completed consent and release forms be signed by a legal guardian no later than 24 hours prior to the scheduled service time.

Failure to comply with this policy may result in service cancellation without refund.

Outside Food and Drink is no longer allowed inside the spa.

We recommend texting or calling the spa to reserve an appointment on behalf of another guest.